Privacy Policy

Who we are

We are an independent company called IVA Directory that is not linked in any way to any insolvency practitioner or credit/debt organisation. Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

Information you submit to us via a contact form will be retained by us and may be passed on to an Insolvency Practitioner (see below)


When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your data with trusted, registered Insolvency Practitioners and other organisations that we deem to be suitable.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service and may be passed to an insolvency practitioner.

Contact Information

You can contact us at IVA Directory, 122 Holmes Chapel Rd, Congleton, CW12 4NX or by email at

How we protect your data

Website – This website ( has an SSL certificate meaning that when you connect to it via your web browser the connection is secure and encrypted. A security plugin (WP Cerber Security) is used to protect against malicious attacks and access to the admin control panel for the website is protected by a username, password and two-factor authentication. The site is backed-up daily by backdraft plugin  and weekly backups are also made by our inhouse WordPress developer.

Hardware – Connection to the internet  is via two firewalls (router and the computer) and requires a personal login and password. The computer is monitored and protected via an anti-virus program and separate malware software (Malware Bytes). The computer hard disk is also encrypted with a password.

Cloud software – All the cloud software we use which contains personal data is protected via a login and password, and two-factor authentication.

What data breach procedures we have in place

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

Data protection officer:

Because we process more than 5,000 data subjects per year and also perform regular observation on a large scale, we are required to designate a Data Protection Officer (DPO), and that role is assigned to Michael McCann